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  • July 01, 2018 2:44 PM | Talia Lionetti

    Patricia Bialek , Vice President of First Service Residential , was the speaker on July 11, 2018

    at the Deerfield Public Library, Deerfield , Illinois. The topic was Building a Better Community ,

    How to End Apathy? Upon doing research , Patricia stated that this topic has never been dealt

    with before in a seminar by any organization in the condo world.

    The interested crowd was given a myriad of ideas on how to “pep up” the community.  A power

    point presentation accompanied her energetic presentation.

    Her main points included:

    • Community Apathy is a bad habit.
    • Community members need a “push cultivated by the Association leaders.
    • Survey the community.
    • Employ the community website.
    • Newsletters and establishment of website with unit owners contributions.
    • Constant Communications with unit owners.
    • Establish Committees and Volunteers after points of interest are known through the results of the survey.
    • Tap into the community “beavers”: Those who wish to contribute time.
    • Listen to the suggestions and value each contribution.
    • Have picnics, pool get togethers organized by the committees.
    • Tap into the community interests. Organize clubs of interest. Start traditions.
    • Use the Community Clubhouse for social purposes as well as Association Meetings.

    She gave not only suggestions but concrete examples on how to implement the suggestions.

    Another resource was community businesses, realtors, and local, state and Federal Officials  and involvement into the ACTHA and CAI organizations.

    The attendees walked away energized and eager to implement the ideas Patricia Bialek offered.

    In conclusion one would summarize the plan for community building . Actions bring results. Involvement of all members of the Community is the formula.

    Reaching out to the community is the starting point of success. Using the talents of the community and seeking to value the contributions of the volunteers causes a cycle of involvement. Who wouldn’t want to try out these ideas?

    The ACTHA Board of Directors wants to publicly thank Patricia Bialek for her contributions to ACTHA .

  • May 03, 2018 2:43 PM | Talia Lionetti

    ACTHA wants to give all of their associations the chance to learn more about one another, so this month    we interviewed Tahoe Village Condominium Association in Wheeling! 

    ACTHA: Give a brief description of your subdivision, location, size, type, method of governance, self-managed or Management Company?

    Tahoe Village: We are Tahoe Village Condominium Association located ½ mile south of Dundee Rd. off of Buffalo Grove Rd. in Wheeling, IL.  We are a 435 unit townhome community that is self-managed by the Board of Directors.

    ACTHA: Give a description of your Association Board; number of directors, master, sub-association.

    Tahoe Village: The TVCA BOD is made up of 7 Directors including President, Vice President-Internal Affairs, Vice President-Exterior Modifications, Treasurer, Secretary, Sergeant-at-Arms and Director-Special Projects.

    ACTHA: What does your Board do that makes your Association function smoothly? Name three factors.

    Village Tahoe:

    1)       The Board of Directors treats each homeowner with respect and we are comprehensively consistent with how we handle problems and resolve issues with all of them. 
    2)       We meticulously select vendors and outside contractors and negotiate long term contracts to ensure quality service and advantageous pricing.
    3)       We have a dedicated, professional and efficient Maintenance Staff, and an excellent Office Manager who makes sure all homeowner’s questions are answered to their satisfaction and all paperwork, correspondence and communication is timely and thorough.

    ACTHA: What have you implemented at your Board Meetings that works well during Homeowner Sessions?

    Tahoe Village: Our meetings are well organized and orderly.  If a homeowner has a question or subject they would like to discuss at a meeting, we ask them to fill out a form with their name and topic/question.  At one point during the meeting we have a “Homeowner’s Forum”, where each homeowner that completed a form can present their issue to the BOD for discussion.

    ACTHA: What are your most recent accomplishments? Projects for example.

    Tahoe Village: Our current capital project is a complete roof tear-off and new roof application for all 453 units in Tahoe.  This is being funded completely with reserves and there is no need for a special assessment or loan.  Tahoe Village is an ACTHA Certified Learn & Lead Association, whereby all Directors are Certified Association Community Leaders.  We are also a certified Wheeling Crime Free Multi-Housing community, as well as voted “Best Community” for National Night Out 2009, 2010 and for best theme in 2011-2016.

    ACTHA: What are your challenges in your community you as a Board deal with?

    Tahoe Village: Tahoe Village is a “melting-pot”, with a multi-racial, multi-ethnic and multi-cultural homeowner population from all over the world.  While diversity brings a healthy mixture of customs, music, ideas and practices, it can often times be challenging in an environment where we strive for continuity and consistency in both exterior appearance of our units and grounds, as well as the rules and regulations that govern unit owners’ behavior.  Our challenge is walking the thin line between being homeowner friendly, yet strict and stringent when it comes to exterior home modifications and adherence to association governing documents and rules.

    ACTHA: What do you do for community “buy in”?

    Village Tahoe: Tahoe has two major social events during the year which give the opportunity for homeowners to come out, mingle with their neighbors and get to know each other.  In early August we sponsor the TVCA National Night Out, which last year saw some 300 residents attend an evening of music, food, games and comradery.  During National Night Out, the Board stresses calling 911-Emergency for anyone who sees unknown strangers or witnesses anything unusual that could result in illegal activity in our community.  We offer raffle prizes, fun for the kids, a DJ, pizza, popcorn and ice cream!  Then, at the end of October, we have our annual Halloweenfest with prizes for best costume, music, games, pizza and candy for all.  We also utilize this opportunity to invite an officer from the Wheeling Police Department to talk to the kids about door to door trick or treat security and candy safety.                                                               These events are co-sponsored by our thankful and loyal vendors!

    ACTHA: Name a funny incident that occurred to your Board during a Board Meeting.

    Village Tahoe: A homeowner that was caught sleeping and snoring loudly during a meeting, had a “rude awakening” by the sound of the President’s gavel!

    ACTHA: Tell us about the most rewarding part of your volunteer run.

    Village Tahoe: Constantly working on behalf of each and every homeowner, to improve quality of life, value for our assessment dollar and overall pride of ownership in Tahoe Village.

    ACTHA: What advice would you give new Board members?

    Village Tahoe: Don’t take anything PERSONALLY!

    ACTHA: Who are your most valuable resources? Attorney, Manager, Accountant, Management Company, Community officials, Police, Fire Depts.

    Village Tahoe: Yes--all of the above (minus the Management Company)--as well as our vendors, in-house maintenance staff, board members, concerned residents….and of course…..ACTHA J

    ACTHA: How do you foster harmonious Board relations?

    Village Tahoe: Each Director is always allowed to speak their mind and we don’t judge each other--everyone’s opinion matters and is taken seriously.  In the end, after everything is hashed out--when we decide to take action…it’s as a Board--we present a united front.

  • May 02, 2018 2:42 PM | Talia Lionetti

    By Jim Stoller, President-The Building Group

    Association board members often disagree. As with any type of board, conflicts that escalate can interfere with the ability to function effectively. Just because people cannot agree on all issues, conflicts should never be allowed to get to the point where they stop critical decision making, adversely affect building systems or an owner's property values.

    Not all conflict is bad. Airing disagreements is one way to get various viewpoints on the table, as well as, to examine issues that may otherwise be overlooked and to consider new ways of approaching problems.

    However, when a disagreement turns into a major battle, the productiveness of a board can be destroyed. A conflict can develop to the point where board members become divided-into camps in which each side attempts not only to stop decision making, but to undermine the other side as well. Like a negative political campaign, the attacks often get personal and distort the real issues. Such a situation wastes the time and energy of the board. lt drives good board members to resign and discourages other unit owners from becoming involved for fear of getting caught in fruitless battles.

    A quarrelsome board can also keep the management company from best serving the needs of the property. Consequently, when management encounters conflict, they must try to minimize it and continue to provide a high level of service. Creating an ahnosphere in which owners can reach a consensus is absolutely essential to the process of good management and the ultimate goal of maximizing property values.

    Techniques to encourage a positive, productive environment include: 

    • Establishing specific goals, timetables and priorities;
    • Preventing discussions from becoming personal;
    • Distributing accurate information to all board members and unit owners; 
    • Setting up fact finding committees to obtain information; 
    • Using independent experts to provide technical information.

    Goals and priorities 

    The first job when board members are at odds with each other is to agree upon a specific set of goals and priorities. Board members should list their goals for the association and then vote on them. If major projects are being planned, or board members want to ensure general support, the vote can include all association owners.

    Never let conflicts get personal

    It is easy to get carried away in moments of dispute and bring up personalities and irrelevant information. The more disciplined and business like discussions are at board meetings, the less likely they'Il dissolve into mudslinging about things that are beside the point. If the foyer needs redecorating, keep the discussion to budgets and timetables and choosing a committee, not commentary on who does or doesn't have good decorating taste

    At board meetings, if personal attacks are made (The fire lane is always blocked by your old beater when you unload groceries!), the board president or management company representative must step in and steer the conversation back to the critical issue (The fire lane must always been kept clear for emergency vehicles.). If the parties cannot stick to the real topic at hand, the conversation should be ended. An excellent safeguard is to make all parties aware that personal attacks are not allowed and cannot be used at meetings or in any material distributed to owners.

    Distribute accurate information

    Never withhold data! Two great sources of contention within a group are ignorance and exclusion. If all board members, and under many circumstances, owners in general are not well informed about a specific matter, speculation and poor decision making can follow.

    Furthermore, if any individual feels that they do not have access to the same information as others, they may get the impression that there is an inner group, which knows something that it does not want others to know. Worse, they may conclude that someone on the inside is getting a kick back for using a particular vendor or benefiting in other ways. Make complete and honest information available to everyone so that no one can claim that they have been excluded.


    One way to encourage a genuine sense of collaboration between board members, unit owners and the management company is to create committees to investigate specific issues. For example, when a lobby needs to be redone, a committee can gather information on various designers and prices and present it to the board so that everyone has the same material when making a decision.

    Bring in the experts 

    Board members are very often not qualified to evaluate many aspects of property management, be it selecting a new roof or replacing a boiler. It is therefore important to figure out when to bring in technical specialists, even though this may involve an added expense. Paying a consulting fee today cart often save much more money down the road if an engineer or accountant can provide useful guidance.

    Many times I have heard a board member suggest replacing an old item with the identical product, not realizing that advances in technology often provide better and less expensive alternatives.

    Case in point 

    A loft building had been poorly renovated several years earlier. The developer never properly finished the project and many items still needed attention when the first owners moved in. However, the initial boards and the first management company failed to tackle these problems, which eventually worsened to the point that the city cited the property for code violations.

    The building suffered from the classic board dispute. A few members serving on the association board took it upon themselves to conduct their own investigation of the problems left behind by the developer. They put together their own repair budget and then submitted it to the rest of the board for approval.

    Because the proposal was regarded as the work of only a few, other board members who had not been involved in the process disputed the needs and costs. Word got out to unit owners that one group was attempting to foist their plans on everyone, and the issue exploded throughout the building. At the next board election, the members who had worked hard on this proposal were voted off the board. Ironically, the proposal they had done was sensible and its recommendations ultimately were similar to those used later on.

    It took close to a year after this fateful election to get the property back on track. First, management worked with the board to create both a needs list and a wish list. Management also brought in engineers to review all building systems. Big issues were broken down into smaller more manageable topics and committees were formed to explore various options. All items on these lists were priced and prioritized. A finance committee was also set up to make recommendations on loans or special assessments. Progress reports and other information were distributed, as they became available to every unit owner. Thus, no owner could claim they did not know what was happening at their property.

    Since it was determined a special assessment was required lo pay for the work; all owners had to disclose if they were in the process of selling their unit. The Board asked unit owners to vote on priorities and later to approve the special assessment, which passed with little objection.

    Making decisions and running an Association does not have to be stressful. Keep a clear set of goals that the board has agreed on, encourage all parties to get involved, or at least make information readily available, and never let issues get personal. While conflicts are inevitable, use them positively to create board and ownership consensus. 

  • May 01, 2018 2:42 PM | Talia Lionetti

    ACTHA Seminar March 22, 2018

    Nearly 30 attendees were present at The Do’s and Don’ts of Protecting Association Funds and Reserve Strategies and Investment Planning Seminar held at the Deerfield Public Library , Deerfield, Illinois on Thursday, March 22, 2018.

    The speakers for the evening were Brad Schneider of Condo CPA, Elmhurst, Illinois who spoke on the Do’s and Don’ts of Protecting Association Funds. Brad presented how to protect Association Funds using best practices and how to avoid risk situations. Using a power point presentation, he educated attendees on ways to insure your Association provides safe and sensible habits and best accounting practices in handling Association’s funds.

    Anthony Pacione, financial advisor for Edward Jones, in Schaumburg, Illinois presented the topic Reserve Strategies and Investment Planning. He presented resources to provide and meet long term financial goals through diversification and laddering techniques of your Association’s CD portfolio. He presented a unique program whereby Edward Jones provides a service that offers financial solutions tailor made to your Association providing long term investing while managing the risk factors as well.

    With ample time to address questions, all attendees left with knowledge and the tools to assure their Association unit owners best practices in handling their corporation’s assets.

    ACTHA attendees travelled as far as Tinley Park, Rockford, Evanston, Barrington,  Arlington Heights, Orland Park, and Chicago to attend this Seminar.

    Seminars are planned every month in the North Suburbs with topics of importance to Homeowners and Association Board Members. These seminars are free to ACTHA members and registration is available on the ACTHA website. Look for seminar topics on our Events Calendar for the coming months.

    We welcome newcomers from all areas of the Metropolitan Chicagoland area.

  • September 25, 2017 1:02 PM | Anonymous

    By: Michael C. Kim
    Michael C. Kim & Associates
    ACTHA Legislative Committee Co-Chair

    The 2017 legislative session produced only a handful of new laws that affected community associations (condominium, master and common interest community associations). All bills were signed into law by the Governor and, except for one, take effect on January 1, 2018.

     A summary of the bills (and applicable Section references to the Condo Act or CICA Act) is set forth below:

    HOUSE BILL 189 (now Public Act 100-0292, effective January 1, 2018) amends the Condominium Property Act (“Condo Act”) and the Common Interest Community Association Act (“CICA Act”) as follows:


    1. Mortgagee/lienholder deemed consent.  If the declaration/by-laws or other governing documents require approval of a mortgagee or lienholder of record, and if that mortgagee/lienholder receives a request to approve or consent to an amendment to those governing documents, then that mortgagee/lienholder shall be deemed to have approved or consented to the request unless it delivers a negative response to the requesting party within 60 days after mailing of the request by certified mail.
    (Condo Act Sec. 27(a)(ii); CICA Act Sec. 1-20(e))

    2. Requirement to use GAAP.  An association subject to either the CICA Act or the Condo Act and having 100 or more units, must use generally accepted accounting principles when fulfilling any accounting obligations under the CICA Act or Condo Act, as the case may be.
    (Condo Act Sec. 18.10; CICA Act Sec. 1-45(i))


    1. Handling Year End Surplus/Deficits.  If at the end of its fiscal year, the association has approved an end-of-year fiscal audit (if applicable), and if the fiscal year ended with a surplus of funds over actual expenses (including budgeted reserve fund contributions), then “to the extent that there are not any contrary provisions” in the association’s declaration/bylaws, the board of directors (managers) has the authority in its discretion to dispose of the surplus in one or more of the following ways;

    (i) contribute the surplus to the reserve fund, (ii) return the surplus to the unit owners as a credit against the remaining monthly assessments for the current fiscal year; (iii) return the surplus to the unit owners in the form of a direct payment to them; or (iv) maintain the funds in the operating account, in which case the funds shall be applied as a credit when calculating the following year’s annual budget. If the fiscal year ends in a deficit, then “to the extent that there are not any contrary provisions” in the association’s declaration/by-laws, the board has the authority in its discretion to address the deficit by incorporating it into the following years’ annual budget. However, if 20% of the unit owners deliver a petition objecting to the board’s action within 30 days after notice to the unit owners of such action, then the board must call a unit owner’s meeting within 30 days of the date of delivery of petition and at that meeting, the unit owners may vote to select “a different option than the option selected by the board.” Unless a majority of the total votes of unit owners are cast at the meeting to reject the board’s selection and select a different option, the board’s decision is ratified (Condo Act Sec. 9c(5))

     2. Sale of entire condo property.  A unit owner who does not vote in favor of such a sale and files a written objection within 20 days after the meeting at which the sale was approved, shall be entitled to receive from the sale proceeds an equivalent to the greater of (i) the value of his/her interest as determined by an appraisal (less the amount of any unpaid assessments or charges due and owing from that owner) or (ii) the outstanding balance of any bona fide debt secured by that owner’s interest which debt was incurred by the owner in the purchase or refinancing of the unit owner’s interest (less the amount of any unpaid assessments or charges due from that owner). The objecting owner is also entitled to receive from the sale proceeds, reimbursement for “reasonable relocation costs, determined in the same  manner as under the Federal Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970, as amended, and any implementing regulations under the Act. This change applies to any sale that is pending or commenced on or after January  1, 2018. (Condo Act Sec. 15(a) and (b))

    3. Petition for unit owners’ referendum vote on special assessment or budget increase.  The time period for delivery of a petition to the board of directors (managers) is increased from 14 to 21 days. (Condo Act Sec. 18(a)(8)(i))


    4. Petition for unit owners’ referendum vote on board of directors’ (managers) adoption of rule for absentee ballot voting to elect directors.  The time period to delivery of a petition to the board is increased from 14 to 30 days. (Condo Act Sec. 18(b)(9)C))


    5. Petition for unit owners’ referendum vote on intention to contract with director/director’s immediate family.  The time period for delivery of a petition to the board is increased from 20 to 30 days. (Condo Act Sec. 18(a)(16))


    6. Unit Owners list.  Under Section 19 of the Condo Act, a current list of unit owners to be provided to a requesting owner must include e-mail addresses and telephone numbers. (Condo Act Sec. 19(a)(7))


    7. Books and records available to Unit Owners under Section 19 of the Condo Act.  Under Section 19 of the Condo Act, a unit owner’s right to inspect/copy books and records is not limited to “books and records of account” but now includes all books and records of the association, including all account records. No “proper purpose” need be given by an owner to inspect or copy contracts, leases or other agreements and the association’s other books and records to the requesting unit owner is reduced from 30 days to 10 “business” days. Failure to make the requested record available within 10 business days shall be deemed a denial by the board. A unit owner’s right to inspect and copy the unit owners’ list (names, addresses, e-mail address, phone numbers and weighted vote) and ballots and proxies for matters voted on by the membership must be for a purpose “that relates to the association” and not for a “commercial purpose” (defined as use for “sale, resale, or solicitation ro advertisement for sales or services”). The association or its management agent “may require the member to certify in writing that the information contained in the records shall not be used by the member for any commercial purpose or for any purpose that does not relate to the association” and for a false certification, the board may impose a fine on the violating unit owner (after notice and opportunity for a hearing). Finally, the charge back of actual costs of retrieving, making available or copying the records, to a requesting unit owner is not mandatory but only permissive. (Condo Act Sec. 19(a)(9), (d-5), (e), and (f))


    8. Combinations of units.  It is now made clear that if there is a combination of units (being reflected in a amended plat of survey), then the exclusive use of adjacent common elements to and by that combined unit is expressly permitted. Such exclusive use would be as a limited common element, provided that area in question is “not necessary or practical for use by the owners of any other units.” Such creation of a limited common element does not require unanimous consent of all unit owners or any other percentage requirements in the declaration/by-laws or any amendment under the Condo Act apart from Section 31. (Condo Act Sec. 31(a), (e) and (f))

    HOUSE BILL 3359 (now Public Act 100-0173, effective January 1, 2018) amends the Illinois Code of Civil Procedure (and other statutes) to change references to “forcible entry and detainer actions” to “eviction actions” (which is the more commonly understood terminology). The term “eviction” replaces “terminate the right of possession” and “eviction order” replaces “judgment for possession”. In addition, a standardized residential eviction order form is to be determined by the Illinois Supreme Court for statewide use. Overall, no substantive changes are made.


    HOUSE BILL 3855 (now Public Act 100-0201, effective August 18, 2017) amends the Community Association Manager Licensing and Disciplinary Act and the Common Interest Community Association Act by making various stylistic changes and corrections, but no substantive changes.


    SENATE BILL 885 (now Public Act 100-0416, effective January 1, 2018) creates a new “Installment Sales Contract Act” , and changes the Condominium Property Act’s reference to “installment contract” to “installment sales contract” (as defined in the new statute); those sections of the Condominium Property Act deal with the ability of contract purchasers to be counted toward a quorum for membership meetings, voting in election of board members and serving on the board of directors (manager), unless such rights are reserved in writing by the contract seller. This change affects condominium and master associations. To determine whether an installment contract qualifies for this treatment, the association needs to check the definition of “installment sales contract” under that new Installment Sales Contract Act. (Condo Act Sec. 18(b)(11) and 18.5(e)(5))


    The results (especially in House Bill 189) are quite a mixture of good, bad and mediocre, and obviously a curious sausage produced by the efforts of the House Judiciary Committee.


    Upcoming Legislative Dates

    Election Day: Nov. 7

    Veto Session: Oct. 24-26 and Nov. 7-9



  • September 25, 2017 12:58 PM | Anonymous

    Easy-to-read guide available at

    Illinois condominium owners now have a comprehensive, educational guide at their fingertips thanks to a recently compiled handbook by the Illinois Condominium and Common Interest Community (CCIC) Ombudsperson, Adrienne Levatino. The Condo Unit Owner’s Rights and Responsibilities Handbook provides an unbiased, objective look at Illinois law governing condominium unit owners and marks the kick-off of the Ombudsperson’s education program aimed at informing condo owners of their rights and responsibilities. Future publications will address the rights of condominium and common interest association boards and the rights and responsibilities of owners living in common interest communities.


    “Living in a condominium community presents its own unique set of challenges that are starkly different from those in a single family dwelling”, said Kreg Allison, Director of the Division of Real Estate for the Illinois Department of Financial and Professional Regulation (“IDFPR”). “Individual rights and obligations can often be confused in the condo setting, leading to disputes between unit owners and associations. By providing an easily accessible, inclusive handbook for condo owners, we strive to education everyone involved, set reasonable expectations and minimize disputes.”


    The Condo Unit Owner’s Rights and Responsibilities Handbook may be found in the Publications tab on the CCIC Ombudsperson webpage at


  • August 16, 2017 11:15 AM | Anonymous

    The Building Group, which manages over one billion dollars in real estate along Chicago’s Lakefront, has moved to 1221 North LaSalle Street. Now more centrally located to serve its portfolio of luxury condominium, cooperative, rental and mixed-use properties, The Building Group’s new home is also a testing ground for green techniques. The redesign and repurposing of the building – which includes apartments, commercial and retail space – signals the firm’s continued pursuit of earth-friendly tactics that save money for clients.

    President Jim Stoller explains that The Building Group’s commitment to maximizing the value of its clients’ real estate complements the firm’s commitment to sustainability.  “The new facility is our ‘innovation laboratory’ where we explore ways to reduce the overall carbon footprint as well as the operating costs of a building.”

    The building’s interior has all LED lighting and VOV-free paints, plus other green features such as an indoor bike rack and uses eco-friendly cleaning supplies. Lowering our environmental impact, however, takes many forms and “doesn’t necessarily mean installing windmills,” says Stoller. “It means being smart about resources.” For example, rather than a single temperature for an entire office, there are multiple zones for heating and cooling, resulting in more targeted control. And instead of traditional carpeting, carpet tiles are used which can be replaced individually if stained or damaged.  

    Ultimately, the systems and techniques that are successful at 1221 N. LaSalle are added to The Building Group’s toolbox of client services. Cost-saving green methods have been used for years throughout the Building Group’s real estate portfolio, concentrated primarily in the Streeterville and Gold Coast neighborhoods. These include paperless electronic communication and assessment/rent-collection systems; sophisticated recycling programs for paper, electronics, batteries and light bulbs; using high efficiency equipment; and roof gardens.

    A licensed architect and MBA (Northwestern), Stoller founded The Building Group, Inc., over 20 years ago. Today, the firm is Chicago’s most technically and service oriented property management company. Its team of over forty in-house experts provide its many clients with rigorous and secure financial controls, extensive educational resources, superior communication and ethical and transparent operating procedures.  

  • August 16, 2017 11:12 AM | Anonymous

    By: John Cabral, Conflict Specialist
    Oak Park Mediation and Conflict Support
    Oak Park

    Lots of different, very uncomfortable behaviors can start happening in the most peaceful association.  One phenomenon we see now and then is an aggressive email campaign seemingly designed to discredit or intimidate the Board. An owner uses the association listserv to send frequent complaining emails to the whole community.  

    What to do?

    Some boards just vote to change the “rules and regs” so that now, posting to the whole community is a “privilege” that can be rescinded if an owner is sending “abusive” messages.

    But everybody will know who the new rule is directed at.  Depending on the level of antagonism going on, this measure might soon bring attorneys into the picture.  Discriminating against certain owners is illegal. And actually removing the offending owner from the listserv will be messy and awkward.  The owner’s sense of victimhood will intensify.

    This is the “legislative” method.  You can improve the odds it will succeed, without leading to bigger problems, if the Board consults with the community first. The Board can take a survey of the owners to gauge support for restrictive measures: a high favorable response rate will legitimize the new measures considerably. 

    Better yet is if the Board consults directly with the angry owner about the proposed new rule.

    In my experience, underneath this kind of behavior there is something else going on. Usually the person actually has a deep need to contribute their knowledge or expertise to the community but believes from previous experience that “nobody ever listens to me”.  They would love to be seen as a valuable member of the community but have decided beforehand that nobody cares.

    Therefore, it might lead to a real transformation if somebody—a board member, another owner who gets along with the offending emailer, a people-oriented property manager, or a professional conflict specialist-- approaches this owner and asks her or him to please join the Parking Lot committee or the Tax Appeal committee or the Financial Committee.  “We need more people and it’s obvious from your emails that you have some expertise.”

    Whether you follow this course or not, it never hurts to make concrete requests for the behavior that you would like to see the owner adopt.  And be sure to couch the requests in the needs the Board is ultimately trying to fulfill.  For example, “We’re trying to build trust and safety and neighborliness in the association: would you be willing to send only one email message per day to the list”?

    It always pays to assume the best, not the worst.  This owner may actually want recognition and validation, not necessarily the destruction of the whole association. 

  • August 16, 2017 11:08 AM | Anonymous

    By: Scott A. Rosenlund, Attorney
    Fullett Rosenlund Anderson PC
           Lake Zurich | Chicago

    Q:        I recently joined the board of my townhome association and discovered that the previous secretary redacted meeting minutes, providing edited versions for real estate transactional purposes. Is this legal? If not, is there any recourse against the secretary/association?


    A:         Illinois statutes applicable to community associations and most association governing documents provide that the duties of association secretaries include keeping meeting minutes. If the association is subject to the Illinois Common Interest Community Association Act (“CICAA”), Section 1-25(f)(2) of CICAA requires election of a secretary “who shall keep the minutes of all meetings of the board and of the membership.” With respect to condominiums, similar language appears in Section 18(d) of the Illinois Condominium Property Act (“Condominium Act”). However, notwithstanding the division of labor amongst different association officers, an association secretary should not unilaterally revise or redact board-approved meeting minutes. Board meeting minutes and other association communications generally should be approved by the board as a whole at open board meetings.

                Whether there is legal recourse against the secretary or the association will greatly depend upon any number of factual variables. For example, there could be potential exposure to claims if the minutes were, without disclosure, intentionally falsified to conceal material financial decisions (e.g., a large special assessment or association expenditure), a unit purchaser reasonably relied on the altered minutes when deciding whether to purchase a unit and the purchaser could prove that he or she incurred damages based on this reliance. Alternatively, if the minutes were redacted simply to omit information which might be considered sensitive or embarrassing to an individual (e.g., information regarding the name or address of a unit owner who was fined for a minor rule violation), such action might have been technically improper, but the purchaser would find it very difficult to establish that he or she somehow incurred damages due to the omission.

                A more common concern would be ensuring that the association furnishes accurate and complete copies of approved minutes to unit owners who make proper written requests to review minutes under (depending on the type of association) Section 1-30(i) of CICAA, Section 19 or 18.5(d) of the Condominium Act, Section 107.75 of the Illinois General Not For Profit Corporation Act of 1986, municipal ordinance and/or the governing documents.

                The board also should make sure that board meeting minutes follow a proper format. The purpose of board meeting minutes is to create an official record of formal corporate actions (i.e., board decisions), rather than to serve as a transcript of a board meeting or to convey information more suitable for newsletters, websites or other types of communications. If the board meeting minutes have been approved by the board, are accurate and complete, use a proper format and tone and do not contain extraneous information, well-intentioned, responsible board members should have no motivation to edit or redact the minutes prior to dissemination. 

  • June 02, 2017 1:17 PM | Anonymous
    1.     How did you get to become involved with ACTHA?

    I always like to do the best job at whatever I do. When I joined my association in the 1970s, I began to seek knowledge by attending workshops, seminars and conferences in the field. I attended most of the educational offerings at CAI and later attended educational programs through ACTHA. I found that ACTHA provided quality education sessions locally. Members at both organizations continually asked me to participate in its leadership. I have served on ACTHA’s Education, Membership, Bylaws and Executive Committees.  I was elected to the ACTHA Board of Directors in 2013, served as V.P. and was just elected President.

    2.     Tell us about your association. What issues is your association currently addressing?

    My association, Westgate Terrace C.A., is a 48-unit community located in a park like setting with over 160 trees located in the University Village neighborhood on the Near West Side of Chicago. We have engaged owners and have never had a problem getting owners to serve on our nine-member board!

    The main issue facing my association is the lack of operational knowledge amongst the board members. Board members need a foundation of knowledge to make good decisions, and many lack knowledge in construction technology, accounting, budgeting, planning, landscaping, aesthetics, meeting rules, laws and much more in order to make wise decisions. Other factors such as personality/ego issues, personal agendas, lack of understanding of fiduciary responsibility and, most importantly, the unwillingness to seek knowledge through consultants or education, can result in contentious board meetings and impede progress. Boards need training, and ACTHA offers such training! The problem is getting board members to recognize the need for training in order to serve well in their respective roles.

    Additionally, my association is working through a transition of a newly-hired manager.  Outlining expectations and responsibilities for management can help provide for a successful transition.  Like many other newly-formed boards, we acted without utilizing the wealth of available operational information.

    3.     What’s in store for ACTHA in the coming year?  

    ACTHA faces many challenges for the immediate future. Our major initiative is getting the message out to all the owners who live in association environments that we exist and serve as a valuable resource. Like most non-profits, we have a tight budget as well as membership growth challenges. We are experimenting with different venues and offering new and different, meaningful experiences at our conferences to help owners, leaders and board members make better decisions. We also need to continually add to our assortment of vendors to best serve community associations and to help support ACTHA. We need a proper mix of vendors that will attract homeowners as well as board members. We are located in the Chicago metropolitan area and have access to a wealth of quality vendors and opportunities. We must think positively and big!

    4.     What trends to you see in our industry?

    Due to economic feasibility, I see continued growth for people living in community association environments.  I see many boards abdicate their board responsibility role to lawyers or community managers.  Sometimes there is mismanagement and money wasted, and the board isn’t always aware of it.  All owners need to realize that they live in an environment where they have a mini-government and that their active participation is needed to help maintain their properties properly and keep property values up.  Owners need to be the drivers of boards.

    Owners must expect boards to learn to lead instead of letting others (e.g. attorneys or managers) do their jobs for them.  We certainly need legal and management guidance; however, Board members should make policy decisions for the owners, managers should execute the Board’s decisions and lawyers guide the Board in meeting their objectives.  In order to be effective, owners and board members need to be educated.  ACTHA offers such education. In some states, newly elected board members must attend a training session to learn of their responsibilities in an association environment.  Remember, association boards run a business, many with multi-million dollar budgets!  I look forward to ACTHA serving as the source for such education and becoming more recognized and even accredited.

    5. What’s the best piece of advice you’ve received through ACTHA that helped your association?

    ACTHA opens you up to a vast world of leadership knowledge in a community association environment. I learn something worthwhile at every event offered by ACTHA.  Learning and growth never ends!

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